Real Questions, Real Answers
What exactly is the Universal Buddy, and why is it such a big deal?
It's the world's first can cooler that fits everything — standard 12oz cans, slim cans, bottles, 16oz cans. One cooler covers your entire drink rotation. No more owning five different sleeves for five different drinks. Just grab the one and you're set.
Will it actually keep my drink cold?
Yeah. Double-wall vacuum insulation keeps things cold for 12+ hours and hot for 6+ hours. We're talking ice still floating in your drink hours later. No sweating, no watered-down mess.
Do I need to freeze it first?
Nope. It's not a freezer sleeve. Just pop in an already-cold can or bottle, and it'll hold that temperature for hours. Start cold, stay cold — that's the whole deal. Cleaning it regularly also helps it perform at its best.
What sizes does it fit?
Everything mainstream: 12oz standard cans, 12oz slim cans, 12oz bottles, and 16oz cans or bottles. Over 500 different drinks. It comes with an insert to help smaller cans fit snugly — if you're using a bigger can, just remove the insert and it sits perfect.
Is it dishwasher safe?
Most of it, yes. Lids, silicone rings, and straws are all dishwasher safe. Glitter and graphic styles need to be hand-washed. Same goes for anything with custom laser engraving. A quick hand wash keeps those looking fresh for years.
Does it fit in a cup holder?
The Universal Buddy — yes, most standard cup holders. The Thicc Buddy is bigger, so it might not fit in every car. But the To-Go Buddy and the standard Universal Buddy are designed to slot right in. If in doubt, check the dimensions on each product page.
What if something's wrong with my order?
Reach out through our contact page. We offer free 30-day returns on non-custom items. If it arrived damaged or we messed something up, we cover the shipping. If you just changed your mind, you cover shipping back to us. Either way, we'll get you sorted.
Can I return custom items?
Custom items — personalized with names, logos, or designs — can't be returned. They're made specifically for you and can't be resold. Everything else follows the standard 30-day policy.
How long does shipping take?
Standard US shipping is 3-5 business days after processing. Processing itself takes 1-2 business days. Free shipping on orders over $60. Expedited options are available at checkout if you're in a rush.
Do you ship internationally?
Yes. Delivery times and costs vary by country. International orders may have customs fees or import taxes, which are on the customer. We recommend checking with your local customs office before ordering if you're outside the US.
Is there a warranty?
Yes — a 1-year limited warranty covering defects in materials or workmanship. Normal wear and tear, dents, scratches, and damage from third-party modifications aren't covered. If something's defective, reach out and we'll repair or replace it.
Can I get my order customized?
Absolutely. We do bulk customization for corporate events, weddings, team gifts — you name it. Head to the customization page on our site for details. Quick turnaround times and we work with you on the design.
I'm a retailer. Can I sell these?
Yes. We have a wholesale program with low minimums and exclusive pricing. Check out the wholesale section of our site to sign up and become a retail partner.
How do I contact you?
Through the contact page on our website. We're a small team but we do our best to get back to everyone as quickly as possible.